Return & Exchange Policy If you wish to return an unused instrument, please contact us for authorization before doing so. Unauthorized returns will be rejected by our shipping department and returned at your expense. Unused instruments can be returned or exchanged within 30 days of the invoice date. Instruments must be returned in their original packaging, with shipping charges prepaid. Any unused instrument returned without its original packaging may incur a 30% restocking fee. The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 30% restocking fee, plus the original shipping charges.
Used, autoclaved, or sterilized instruments are not returnable for credit or exchange.
Orders for custom-made instruments are non-cancelable, non-returnable, and non-refundable.
Custom etched instruments are non-returnable and non-refundable.
Any package returned unclaimed or by customs due to customer ineligibility will be subject to a 50% restocking fee and 100% shipping charges.
To initiate your return process, please email us at info@westernbullwhip.com or fill the below form
